Metro One Operation Senior Customer Service Officer salaries in Mumbai

Likes

It's a very good company that give great opportunity. The Managment is very good. The salary is good and the appraisal are done regularly work environment is also good and its a great place to work. I have got many opportunity.

Dislikes

The only think that i dont like about metro one operation is there is only on week off. So it become very dificult to give time to family members

Likes

Working in Project phase with good knowledgeable and supportive management. Quality standards are maintained as per required norms under ISO and OHSAS certification. Safety is monitored by station staff at paramount.

Dislikes

...ances. Trainings are conducted for completing the formalities. No career Growth. no transparency in appraisal and salary varies on huge note for even if the employee is working on same cadre with same year of experience. Shifts working for station employees are without sufficient rest. HR processes are very weak and no disciplinary standards maintained.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

A very good team of HR,Finance and all other related fellow with readiness of helping to each others,Timely promotions and good increase in salary.Table politics is almost nil.feeling a tension free environment work culture.

Dislikes

Limitations for promotions.

Likes

Mumbai Metro one operation nice public transport company.working in this organization has been wonderful enriching experience.

Dislikes

I have shared a unique type of camaraderie which i hope will continue in the years to come even through I shall be here with the company. "The company every success in all its future endeavors"