Mashreq Bank Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Nothing great. Too much work pressure. No weekends off. Worst work life balance

Dislikes

No work life balance. No salary hikes. No weekends. Work almost for 13-14 hours everyday which is draining us mentally, physically, emotionally

Likes

They are paying on time and average salary on the market

Dislikes

Random decisions , Lack of depth from management , Unprofessional Management 2, Termination and threaten for all staff is like " good morning " , Very bad work enthronement specially DBC Many Many issues on process and no ownership from staff to handle or to service the customer well You can also check customers feedback for the bank and you will understand how it's going inside

Likes

The work culture is good, with lots of learnings and challenges that help to grow in terms of knowledge and capabilities.

Dislikes

Mashreq does not have promotion policy, hence the salary also will be increased up to certain level. with 100% work from home, management tend to think we are not utilized enough and will lead to overwork

Likes

Benefits of the company are really great! Get outsiders for skill development, They pay good shift allowance, interest free loan upto 2 lakhs. Internet expense incurred, etc..

Dislikes

I personally have not got much opportunity to explore much of the work i do because of tight schedule. Minimum one will have to invest 11 hours for BAU alone.

Likes

only profit oriented management not caring employees

Dislikes

...employee care. Still I didn’t find a job and am passing very tough Situation. It’s very sad to say they didn’t pay any compensation as well.