MASAI School Operations Manager salaries in Customer Success, Service & Operations in India (Updated 2025)

Likes

Compensation is good.

Dislikes

1) Poor leadership, especially founder 2) No direction or vision in the company - roles and KRAs keep changing 3) Toxic work culture where management and HR are not least bothered 4) Would let people go without any pip or formal feedback - No job security 5) Lack of support from managers and peers 6) Experimentation happens with people's career - Today you're doing A tomorrow, B

Likes

clear about rhe salary, provide support in some cases

Dislikes

1. many people are not aware that 3 lakh loan masai has taken already when they are in course and its a big amount. 2. not providing proper support 3. operation team does not respond properly 4.no growth 5.politics happens in the team 6.broken management system 7.when any misunderstanding happens , nobody takes care about the student 8.wont suggest any body to join. 9.every day you will get the threatening element about your job.

Likes

1. Compensation - The compensation provided at Masai School is at par with any other companies that you can join at the same level. Apart from the fixed income you have the ESOP's which is pretty attractive, given that Masai School is just approximately 2 year old company. 2. Culture - The culture at Masai School is very good and healthy. One of the things that people want in any company is whether their ideas or suggestions are being heard or not. Since my joining in August 2020 in Masai, I have contributed and lead many of the ideas and have contributed to other teammates ideas too. 3. Working Hours Since the time I have joined Masai School, the company has been working remotely and would be working on the same lines until the Covid situation is sorted in the country. The working hours is pretty much dependant on an employee. For me, it is mostly dependent on my work, I consider my working hours to be majorly my screen time in week-days which amounts to around 10hrs. 4. Leave Policy The Leave Policy at Masai school is on the generous side. We have infinite number of paid leaves which is quite normal nowadays in growing startups.

Dislikes

The thing I used to dislike about Masai School was that when I joined (I joined at a pretty early stage, I was the 17th employee) at Masai School, there was no proper organisation in the startup. Almost everyone was doing some or the other works related to some other departments. We didn't have HR for starters. But eventually when the company began to grow, it has grown 4x since my joining, things started falling into it's place.

Likes

Working at Masai School has been an enriching experience, with a collaborative environment that fosters growth and innovation. The focus on learning and mentorship makes it a truly inspiring workplace.

Dislikes

The fast-paced environment is exciting but can sometimes feel overwhelming. A better balance between work expectations and personal growth opportunities would further enhance the experience.

Likes

Working at Masai School has been a transformative experience. The company fosters a culture of growth, collaboration an innovation, making it an ideal place of work and develop as a software engineer. The learning opportunities and exposer to meaningful projects keep me motivated and excited.

Dislikes

The fast-paced environment can occasionally be challenging, but it offers valuable opportunities for learning and growth.