JoVE Customer Success, Service & Operations Department Salaries in India

Likes

...d here.. from understanding the requirements to deploying them in production. You get your salary on time.

Dislikes

A proper method or system is not set up.. you have to work based on assumptions. People with no or very less knowledge have become directors and do not understand technical possibilities.

Likes

Salary comes on time. People who say this organization is good to work in are probably the ones bullying others.

Dislikes

Their policies change every day. People talk sweetly while treating you like badly, which is annoying. Most people barely meet their KPI, even after working over the weekends and for 12-14 hours daily. The worst is that they don't even train recruits. They don't have a proper training module, as no one is given any KPI credits to train recruits. And this is for a job which needs a lot of training. The techniques used are specific to this organization. e.g., as a science writer, you will need to write scripts and make storyboards in a particular way that won't help you in your next job. And the protocols (for writing scripts and SBs) change overnight. The only solace was that there was no KPI requirement for the first three months, but new recruits were poorly treated (in a sweet language, of course) even at that time. In general, this organization came across as unprofessional to me.

Likes

I got opportunity to make storyboard....which was an addition to my skill

Dislikes

...ss work pressure from management and manager.....forced to work on weekends.....no bonus ...increment also not great....

Likes

Growth opportunity

Dislikes

...0-12 hours and sometimes even on weekends. No work-life balance Hectic schedule. No bonus Very less increments

Likes

Work life balance is good. Timely salary.

Dislikes

Lots of biasness and politics in the company. Conflicts between teams, no standard working principle. The senior editors are clueless about the guidelines and there is no consistency among them. Puts a lot of pressure on the writers and if you are not the favorite then your life is hell here.