Furlenco Customer Success, Service & Operations Department Salaries in New Delhi

Likes

Their on time salary. Hierarchy process

Dislikes

Too much customer orientation this should not be that much. Sometimes nepotism, talent and skills are secondary. Work life balance is very poor you have to be present on system 24x7 otherwise you will not get noticed and this will effect increment process. Roles in organization define your working hours and work load. Expectations from management get increased by the time you get experienced here.

Likes

Good technology and good People in engineering team You will have good ownership, but its comes with a cost(personal life and time and some time you will be treated as PEST)

Dislikes

...keting team), examples below 1. sell raffle ticket for company events 2. Careful with your Mac systems, if any damage will take from your salary, sorry we can't buy apple care, it's costly Leadership/CEO 1. After months of hardworking team going for outing (sponsored by tech leads, not by company)then you are witnessing CEO with his close group barging in - it's PHENOMENAL 2. CEO doesn't have any vision, he pretends he has, he only want to sell this shares and exit culture: They did PHENOMENAL work by letting 40 people go in Novemeber 2023, How that phenomenal ?? Here is how they did it Call for Pest control -> Inform all engineering team to skip office for a day-> Fire them via Video Call - {Hats off HR lead !! RESPECT} At least have some respect, we all worked day and night to pull things for you and finally firing like a PEST,

Likes

Salary was on time... Rest nothing to appreciate here..

Dislikes

No motivation for employees. No respect to contract labour. No discipline in any Warehouse. No value to customers. No more proper funding raised due to which very less or no appraisal or increments. Top managements involvement with vendors for Under the Table perks and favours. No proper hygiene for Men or Women in any Warehouse across. No proper Quality checks for products. Very poor Security and Housekeeping agencies. No facilities or Employee Engagement for staff. No Customer service for customers. Company in heavy debts, after 13 to 14 years also, they call themselves a startup. Competition companies have progressed alot, atleast in terms for customer service, products, logistics. Don't think of joining here.. keep it as a last option or better to sit idle rather than torture.

Likes

...don't understand employees very poor employee management and engagement as well. TL is waste of time and company is ready to pay for those who will not work only due to office politics but they don't understand others

Dislikes

Everything is a mess in that company

Likes

Easy on life if you don't plan to upskill yourself and just want to bootlick your boss to stay in the company. Best place to make friends and plan on long trips for long weekends. Infact even director will join your circle and tag along for road trips. All talks mostly and less impact! Brand is more like an undergrad college! 11 am to 6 pm. Work hours are very flexible since you have a dedicated channel to inform planned family emergency.

Dislikes

Already have spoken high about them :)