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Paul Mason Consulting Customer Success, Service & Operations Department Reviews

Updated 8 Apr, 2025

Overall Rating

4.3/5

based on 13 reviews

Rating distribution

5

3 (23.1%)

4

7 (53.8%)

3

2 (15.4%)

2

0 (0%)

1

1 (7.7%)

Category Ratings

4.5

Work-life balance

4.2

Company culture

4.0

Job security

3.4

Salary

3.4

Skill development

3.2

Work satisfaction

2.7

Promotions

What employees say about Paul Mason Consulting?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

75% employees reported

Flexible timing

50% employees reported

No travel

80% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

4.3

Rated by Men

12 reviews

Paul Mason Consulting is rated 4.3 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction ... Read more

Paul Mason Consulting is rated 4.3 out of 5 stars on AmbitionBox, based on 13 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

4.3

• 13 Reviews

Engineering - Software & QA

3.8

• 24 Reviews

IT & Information Security

4.0

• 11 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Senior Incident Management Analyst in Vadodara

Full Time

·

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Nov 2024

Likes

Good Work life balance

Salary - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Progress is bit low

Promotions - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Team Lead in Vadodara

Full Time

·

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Sep 2023

Likes

NA

Dislikes

Everything in support environment has been messed up.

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Work policy: 4 days a week in office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Operations Analyst in Vadodara

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 07 May 2023

Likes

Work culture

Work-life balance - Good

Dislikes

Poor Pay reviews

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Operation Support L2 Analyst in Vadodara

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Apr 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Team Lead - Incident Management (Application Support - Managed Services) in Vadodara

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2024

Likes

No Comments to share

Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No Comments to share

Salary - Poor
Promotions - Poor

Application support L2 in Vadodara

Full Time

·

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 May 2023

Likes

Work life balance Benefits

Salary - Excellent
Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Promotions

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Team Lead in Vadodara

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 May 2021

Likes

Job security, work life balance, culture, people

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

May be better salary structure, better employee benefits.

Work Details

It's been great experience with work life balance in PMC

Work timings: Flexible Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Paul Mason Consulting.

Application Support Team Lead in Vadoadra

Application Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Apr 2021

Likes

Nothing

Dislikes

They do not care about employees

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Overworked under paid

Work timings: Strict Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Service Delivery Associate in Vadodara

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 01 Dec 2019

Likes

Work Environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Your hard work and qualities not count or not reach to senior management.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Support Operations Analyst in Vadodara

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2018

Likes

Skill development - Good
Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Overall Rating

Operation Support Engineer in Vadodara

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Mar 2018

Likes

Good work environment

Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary

Salary - Poor

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Operations Analyst in Vadodara

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 11 Mar 2019

Likes

Best environment for work, People are friendly, supportive, understanding. One of best company i have worked ever. Awesome Manager level people. CEO Mr. Paul, Country Head Mr.Carl Haggas too good with their employees. HR department, Finance department people also supportive if you have in any issue rather than your technical work. This company is Heaven if you are working in Development or Testing department. :-) :-)...Read More

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

If you are working in operation support division then some holidays issue are there, apart from this all good

Work Details

Was Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Operations Analyst in Vadodara

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Nov 2021

Likes

Good company to work as a fresher. Job security is there when you work with PMC. Work culture is good. Company policies are satisfactory. Management is also doing good work.

Salary - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Benefits given to the employees working in night shifts are not enough.

Work Details

Worked as an operations analyst.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Salary Discussions, Hike & Promotions

Experience - 5.9 Tech - React.js CTC- 13LPA Current company - TCS Offer in the process - Nagarro (19LPA) My LWD is 24th May, but I told Nagarro I can be released in 30 days. Now, should I: 1. Be honest and say I can join on 25th May? 2. Commit to 25th April and request a DOJ extension later?(By telling them some emergency) Q1). If I choose option 1, is there a risk they won’t release the offer?(As I am being hired for a particular project, so will they go for some immediate candidates?) Q2). If I choose option 2, could they revoke the offer?(As the HR told changing the DOJ in released offer letter is not possible

Nagarro offer: Kindly Help me to decide

115 participants . poll closed

Got a question about Paul Mason Consulting?

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Jobs at Paul Mason Consulting

PMC - Data Architect - ETL/Azure (8-20 yrs)

8-20 Yrs

Not Disclosed

More about working at Paul Mason Consulting

HQ - Abingdon, UK
IT Services & Consulting
201-500 Employees (India)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 Paul Mason Consulting reviews submitted by Paul Mason Consulting employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Paul Mason Consulting is the right company for you. ... 75% of employees reported the working days at Paul Mason Consulting as Rotational Shift. 50% employees reported the work timings at Paul Mason Consulting as Flexible timing. Read more

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Paul Mason Consulting Customer Success, Service & Operations Department Reviews Reviews

Paul Mason Consulting Salaries in Customer Success, Service & Operations Department in India

Support Operations Analyst 3 salaries	₹2.9 L/yr - ₹4.5 L/yr
Team Lead 2 salaries	₹8.6 L/yr - ₹10.9 L/yr
Operations Analyst 2 salaries	₹2.7 L/yr - ₹3.5 L/yr
L1 Technical Support Engineer 1 salary	₹2.7 L/yr - ₹3.4 L/yr
Database Admin 1 salary	₹12.6 L/yr - ₹16.1 L/yr

Explore more salaries

Employee Benefits at Paul Mason Consulting Customer Success, Service & Operations Department

Health insurance

2 total responses

Job/Soft skill training

2 total responses

Cafeteria

2 total responses

Retirement benefits

0 total responses

View All

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