EaseMyTrip.com Customer Success, Service & Operations Department Reviews

Likes

Ease my trip offers a fantastic work environment where hard work is recognized and rewarded. As an Executive, I've a chance to work under multiple LOBs that directly impact customer experience which is incredibly fulfilling. The management team is supportive and provide plenty of growth opportunities. It is truly a pleasure to be a part of working in such forward thinking organization.

Dislikes

Nothing to dislike

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

What I love about working at Easemytrip is the positive atmosphere and the constant opportunity to learn . As an manager, I have been taught to take initiatives and my ideas are always heard by my seniors. The company plays a strong emphasis on innovation which keeps this exciting and motivates me to give my best every day . Plus the work culture here is very fantastic - It is truly a team first environment....Read More

Dislikes

NA

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I am working as a team leader with EASEMYTRIP from last few months and the company has always been good to me with best in class salary and incentives and also provides great learning and promotional knowledge. I have learned a lot from EASEMYTRIP and have already exceled in my career because of the seniors who have helped me always in learning new things.

Dislikes

Nothing to dislike

Work Details

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Likes

I work with the cancellation department for Ease my trip and have been shifted to new location - NOIDA and the office is very very good as it has all the facilities required to run a fulll fledged office with ample parking space, well equipped gaming room and dedicated staffs. The office is located in sec -63 NOIDA and has good infrastructure and the payout is also very good. Even the senior are good and they have helped me a lot always....Read More

Dislikes

The office should be a 05 days work policy.

Work Details

Work timings: Flexible Timings

Likes

I have been working with organization from long time and they have always taught me to keep customer service on priority. I have learned a lot of things from them and they have always ensured agent satisfaction is kept on priority.

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Working with Easemytrip is truly the the best thing that has ever happened to me. I cae accross through them via an online recruiter and they have been providing me with all the expertise in flight , holidays and hotels bookings as well. I got to know from them GDS is such a thing and this has helped me a lot in my career as well.The office is located in NOIDA and the office is a gem and you will truly love working here with the best mentors to support you always and always ensures you are working in a positive environment....Read More

Dislikes

They should also conduct some events on festivals to boost employee morale.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

There is nothing to like in this company

Dislikes

There is no fix time for them they any time cancelled week off even there is only one week off in a week after giving PL they are asking for adjustment in coming week salary coming always late ...there is no social or personal life if you work with this company....it directly affect the health i think no-one want to destroy their health in return of just money...some times even i extend shift to 2-4 hours a day...they told you shifts are rotational but that was half truth they change and align shift according to their convenience.....there is no meaning to share anything with manager also they also give support to their tenured executives...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

The company is very well focused on employee well being and customer satisfactions. From organizing, fitness challenges to mental health programs for everyone. They truly work on employee well being. For customer satisfactions, the organization is focused on planning different training depending on the work areas. Also, all festivals are celebrated happily within the team.

Dislikes

Nothing to dislike as such

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to be like here, it's better to do labour thn this.

Dislikes

Everything, firstly they lied about rotational shifts and only provide us with night shift, they primarily hires from campus since freshers doesn't know any better about this company, they don't give any holiday even if its Sunday or independence day and the break you needed for the meal, will also not be in your control TL will decide when he want to grant you Break, come to my story we travel 500 km to Delhi just for night shift only, we work there for one month afterwards suddenly an incident occurred in my hometown so I had to leave immediately(grandfather expired) I told them about the situation but they said come to the office come to the office, they literally don't care about anything they just want to exploit the freshers, afterwards I ask them for my January but they didn't release my salary even though I mail them 20, 30 times but no reply still they are holding my January salary with no valid reason, the only mail I get from them is that come to the office, toxic office,toxic company, toxic HR , and useless service, i would suggest the freshers to not opt for this company otherwise you'll regret it just like I did....Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.