Senior Customer Support Officer Salary in Software Product in India

Likes

Good work environment and culture.

Dislikes

More salary package is offered for the outsiders than people who are struggling in Mphasis for more than 10 to 15 years.

Likes

I am an ex employee - they have been very proactive with my PF related queries. Working at Mphasis was great and in the mid management, the exposure and learning is much better in mid-sized comapnies like Mphasis than the bigger comanies.

Dislikes

Compensation is average at best. Other facilities are also quite average

Likes

Mphasis is a great place to work, and there are plenty of opportunities to learn. My managers and trainers was very supportive in each stage of learning.

Dislikes

Salary is something that I keep hearing which is not satisfactory as a result increase in Attrition.

Likes

Flexible working hours, Skill development internal platforms or training tools, Self awareness sessions organised by HRBPs

Dislikes

1. No Salary increment from last 4 years in any department, 2. Multiple manager hierarchy, 3. Unnecessary internal PF process, 4. Benefits like Internet bill reimbursement are only on paper, 5. Rude hiring HRs (Negotiate as higher as possible while joining only, because once you join in- you'll not get anything) 6. Unskilled managers or management (not all but some), 7. Appreciations happen only on email, the rewards system (money based) stopped from Q1 2023, you'll get certificates to post on social media/LinkedIn 😁 8. Quarterly bonus will be received only if "whole team" performs better & if your client is 100% happy. Else, forget it. (It doesn't matter how smart/hard you worked

Likes

Nice place to work for short period of time, have less opportunities to grow up our carrier but we job security.

Dislikes

Less salary for the existing or a experienced employees. No proper training facility to develop the exatra knowledge