Cluster Head Salary in Customer Success, Service & Operations Department in India (Updated 2025)

Likes

Job Security, Salary Timing is mind blowing..

Dislikes

Behavior of State head Mr. Raman Jha was too Bad. He always use Unprofessional Language, used to Abuse other employess during google meet. Only one person is destroying the business of Jharkhand. He Always try to spoil the SOP. Marking heavy lost to RSC Partners, Field Supervisors.

Likes

Skill development compared to other bank axis provide good learnings

Dislikes

Axis gives less salary compared to other bank and also high work pressure and high pressure to cross sell and make employees to run behind the customer and its make Customer to get irritated

Likes

Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Likes

strong brand reputation, dynamic work environment, excellent learning and development opportunities, supportive culture, focus on customer service, good career growth prospects, competitive compensation, and the ability to develop strong sales and financial management skills

Dislikes

SALARY ISSUE

Likes

Some managers are good. They always motivate employees. This company has one of the best salary packages.

Dislikes

Management keeps on changing. HRBP takes management side only and loose sincere employees. New employees are selected randomly.