Client Coverage Manager Salary in BPO/KPO in India

Likes

They pay relatively well. If the unit head is good, then you have a good chance of growth both in terms of benefits and promotions. They encourage talent usually.

Dislikes

The general culture in the company is that of a well run operations unit, flexibility is generally not encouraged - you login on time, stay online and logout late after delivering everything. They don't like to hear feedback from employees when they aren't comfortable with their managers. I didn't receive a single recognition or even a year end hike while I was there and Covid was blamed conveniently leaving the fact that my team mate got a hike. I won't blame the entire organization, it's just my rotten luck i got stuck with an insufferable manager.

Likes

That they are a big brand globally and the compensation they provide is the best in the industry.

Dislikes

There are a pot of things but an important one would be that your line manager holds the key to your life and there is no way you can cross them and raise issues with them to any other person in organisation. Very linear and traditional hierarchy structure, for others do have a look at my rating parameters.

Likes

Good work life balance. Good HR policies. Office setup is good. Job security is good. Opportunity to take cross functional projects and movement. Champions environmental issues like Global warming, climate change.

Dislikes

Compensation and annual pay revisions can be quite better. Though there is a huge focus on up skill and re skill but on the job learning is minimal. No proper cafeteria setup at office and eating options are limited.

Likes

Nice salary and good work environment. Nice opportunity to learn

Dislikes

Work-life balance is a challenge unless you are very quick learner and above average

Likes

work life balance, good and helpful colleagues, great infrastructure

Dislikes

pay is not at par with market, too much time at hand sometimes