Branch Sales and Service Manager Salary in Analytics & KPO in India

Likes

Good work life balance

Dislikes

No salary hikes since 2 years . Promotions nobody is bothered. Massive layoff in last 1 year.

Likes

That they are a big brand globally and the compensation they provide is the best in the industry.

Dislikes

There are a pot of things but an important one would be that your line manager holds the key to your life and there is no way you can cross them and raise issues with them to any other person in organisation. Very linear and traditional hierarchy structure, for others do have a look at my rating parameters.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

They pay relatively well. If the unit head is good, then you have a good chance of growth both in terms of benefits and promotions. They encourage talent usually.

Dislikes

The general culture in the company is that of a well run operations unit, flexibility is generally not encouraged - you login on time, stay online and logout late after delivering everything. They don't like to hear feedback from employees when they aren't comfortable with their managers. I didn't receive a single recognition or even a year end hike while I was there and Covid was blamed conveniently leaving the fact that my team mate got a hike. I won't blame the entire organization, it's just my rotten luck i got stuck with an insufferable manager.