Operations & Data Excellence Lead

Job Purpose: The Operations and Data l Excellence Manager is responsible for supporting the business with ownership, accountability and continuous improvement of commercial operations and the functionality of the systems that enable it. They lead a team and are responsible for:

• Ensuring that processes are joined-up, enabled by systems and reflect the agreed strategies of the wider business.
• Leveraging existing and new data sources to provide the business with timely and accurate insights on performance and trends to enable effective decision making.
• Leading the development of the long-term pricing strategy in alignment with Business, setting the pricing structure based on business and product plans. They act to set short term priorities both proactively and reactively - assessing competitor, customer, and market activity.

Working in close partnership with the Business Unit Directors and wider Leadership Team, they are responsible for driving excellent commercial practices which enable agreed business strategies. CORE RESPONSIBILITIES: Commercial Operations

• Partner with Business Unit Directors on the creation and execution of Commercial Excellence strategy
• Drive commercial activities such as billing, invoices, credit notes, price updation in systems, etc with appropriate change management and simplification.
• Lead the data analytics and storage strategy for the collection, manipulation, and analysis of data for the business units and support functions.
• Create business insights through data analytics, information visualisation and complex problem solving, embedding a data driven approach to commercial decisions.
• Collaborate with business unit leads and marketing on market research needs and enable execution of the studies.
• Analyse sales force execution data and provide recommendation on improvement areas for the teams.
• Lead and plan sales incentive structure of each business unit in collaboration with BU leads
• Analyse field force structure and provide recommendations on allocation of resources
• Work in partnership with Finance and Business Unit leadership to consider cost and margin implications of pricing decisions.
• Assess the impact of pricing strategy on product volumes and margins.
• Conduct annual review of Core Rebate & Pricing Scheme.
• Work with the CoE pricing team to ensure local pricing policy is in line with the needs of the international business.
• Support the business units to plan and execute POA s and Induction trainings for new joiners

Reporting & Analytics

• Provide timely and accurate reports to colleagues within the defined service level agreements. Enable the effective use of reports for taking informed decisions.
• Develop and apply analytical algorithms and methods where possible with a view of driving and enhancing data systems and streamlining business processes.
• Lead the creation of high-quality analyses for all functions of the business and in the definition of metrics that track the business s performance.
• Validate, interpret, and create reports for the business leadership, global data analytics and other stakeholders.

Quarterly Incentive Review and Data Submission

• Based on incentive structure, calculate quarterly performance-based incentives and submit for approvals and disbursements.
• Review policy and structure on an ongoing basis to ensure that the incentive program motivates the team for pertinent business objectives

• Work alongside the analytics team to develop and utilise effective reporting capabilities
• Utilise strong relationships with business unit, sales team, and support function management to understand upcoming business activity
• Contribute to the success of the business unit by sharing best practice with colleagues, proactively contributing ideas, and enabling the team to do the same across the business

People Management

• Manage the performance of direct reports on a regular and consistent basis. Manage performance and behaviours day-to-day and when required use formal people processes; performance management, training & development, individual development plans and talent & succession planning
• Provide to your direct report, a specific and clear direction for the strategy, objectives, policies, practices and expectations within the team
• Provide support through periods of change that will drive process enhancements and deliver improved results
• Identify and agree training priorities and development plans
• Act to retain the talented individuals that exist in the team
• Make active contributions to talent pipelining processes
• Use coaching as a tool to grow people in ability and achievement. Embed a coaching culture in the team
• Ensure people are managed using the expectations set out in our company vision, mission, values, behaviours and policies
• Support effective cross functional working groups throughout the business that enable idea sharing, relationship building and the development of support networks

KEY SKILLS:

• Capability in, or potential to develop;
• Analytical abilities with attention to detail and problem-solving skills
• Organised and effective ways of working; recording of data, prioritising, time management
• Communication skills; written and verbal
• Robust decision making using sound interpretation of data and information
• Translation of complex information into easy-to-understand concepts
• Relationship and stakeholder management, interpersonal skillsEffective stakeholder management

BEHAVIORS: Our Colleagues make the difference

• Be an ambassador for continuous improvement and effective change. Promote the value of innovation and quality improvement
• Apply influence from a position of proven expertise and strength of relationship
• Express your own opinion whilst remaining factual and respectful
• Find innovative solutions in a challenging environment within legal and compliance restrictions.

Always do the right thing

• Uphold the integrity and accountability of the Commercial Excellence function with actions that are honest, clear and transparent
• Be inclusive. Put in place plans and actions that take people along with you
• Maintain stringent processes with data; maintain confidentiality and respect

Customer obsessed

• Challenge yourself to consider the impact on the end customer with every decision, every action
• Offer a true support function to business units. Take action that allows them to get on and do their jobs
• Challenge yourself to consider how the work of the team contributes to achieving our Vision

Run it like you own it.

• Apply process and structure to situations of complexity and ambiguity. Use data to provide clarity
• Make bold decisions. Back them up with knowledge, planning and proven instinct
• Conduct deep and detailed analysis; find root causes to problems, offer a range of solutions and know the benefits, costs and risks
• Focus on results, desired outcomes and how best to achieve them. Take action to get the job done

We are one Zoetis

• Develop motivated, positive and empowered individuals and unite them in a high performing team
• Empower decision making in others. Unlock the potential that exists in the team and grow it
• Unify people in success and failure. Bring them together to celebrate, commiserate, and look forward

Education:

• Minimum Graduation is required. MBA preferred.

Experience: - Experience with data systems, technical & management experience - Experience working in regulated corporate environment is beneficial - Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed. - Previous sales experience preferred Travel Requirement: - Occasional travel within India for POA meetings and market visits - Occasional foreign travel

Full time