Customer Service Representative

We are ZimVie , a publicly traded, global life sciences leader focused on restoring daily life to our patients by designing, manufacturing, and distributing a comprehensive portfolio of innovative tooth replacement and spine surgery solutions*. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves - their best selves - to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future, and we hope you ll consider being a part of it!

Job Title: Customer Service Representative Job Level: Z13
Job Function: Logistics Distribution
Reports to: Manager, Logistics and Distribution
Location: Mumbai, India

Job Summary
The incumbent is required to ensure delivery of excellent customer service through accurate and fast
processing of sales order. He/She is to communicate and coordinate with other departments and partners
to fulfill customers needs.
Principal Duties and Responsibilities
Handle customers inquiry, process customer orders, enter order into ERP system.
Check lead time, stock status, send allocation report and advise customers accordingly.
Process all orders in ERP system as per timeline defined for execution of orders.
Ensure orders are processed in a timely manner and backorders are minimized.
Plan effectively to handle business specific peculiarities like month end peaks, high level transactions,
emergency orders, etc.
Engage in periodic internal and external audits, consignment stock counts, etc. and initiate necessary
actions per audit findings.
Handle customer returns and goods exchange request and manage rebate requests.
Receive product complaints and process warranty claims as per quality control norms.
Process exchange and return request from customer.
Process credit and debit notes with necessary approvals.
Document orders and seek approvals per SOP s.
Participate in process improvement projects in Supply Chain Department
Support in managing the demo stocks for MedEd as an added responsibility.
Manage Import shipment clearance through CHA.
Process administration POs in the system.
Generate MIS and sales reports.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the
"essential functions" for purposes of this job description. Other tasks and projects may be required
as may arise from time to time.
Expected Areas of Competence

POSITION DESCRIPTION
The incumbent will be required to act as role model in demonstration of behavior in accordance with Zimvie
s Core Values, as listed below.
Curiosity
We seek to understand first, then pursue innovations aimed at providing solutions for our organization,
customers, and the patients we serve.
Authenticity
We are honest and transparent in how we communicate with our team members, healthcare professionals,
and the patients they serve.
Accountability
We are tireless and consistent in our innovation, our service, and our commitment to patients, healthcare
professionals, and each other.
Growth Mindset
We seek opportunity, are energized by taking risks, and embrace challenges that drive our personal and
professional growth.
Education / Experience Requirements
Graduate Degree in any discipline
Minimum 3 to 5 years of experience in Customer Service, Supply Chain, or logistics
Strong ownership and be able to work well under pressure.
Customer service oriented and Action Focused
Good knowledge in ERP systems, especially Oracle
Good knowledge of MS Office, especially excel skills PPT.
Good communication skill (Fluent in English)
Conceptual Thinking and problem solving

Travel Requirements
Very Rarely

On April 1, 2024, ZimVie announced the sale of its Spine business to H.I.G. Capital. Candidates hired for this role will be employed by ZimVie until the legal entity for their location is established and employment transfers to an affiliate of H.I.G. s new portfolio company, HIGHRIDGE MEDICAL, in the future.

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, demotion, evaluation, compensation, and separation, are considered without regard to race, color, religion, religious beliefs, creed, national origin, ancestry, citizenship status, age, gender/sex (including pregnancy, childbirth, related medical conditions, lactation and breastfeeding), gender identity or expression (including transgender status), sexual orientation, marital status, military status, protected veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other status protected under applicable federal, state and local laws.

ZimVie generally does not sponsor applicant work visas for this position.

• Requisition ID: 3037