Product Manager - D2C Segment - Software/eCommerce Solutions (8-16 yrs)

Position Overview:

We are looking for an experienced and dynamic Product Manager to lead the development and growth of our software platforms and e-commerce solutions within the book industry. You will play a key role in transforming product offerings, optimizing user experience, and driving operational efficiency. The ideal candidate will have a proven track record of delivering high-impact results, leading cross-functional teams, and utilizing data-driven approaches to product management.

Key Responsibilities:

Product Vision & Strategy:

- Define and communicate the product vision, strategy, and goals in alignment with business objectives.

- Work closely with senior leadership to ensure the product roadmap reflects customer needs and market trends.

- Translate business requirements into actionable product plans to ensure sustained growth.

Cross-functional Collaboration & Requirements Gathering:

- Lead a cross-functional team of developers, designers, business analysts, and project managers to drive product initiatives.

- Gather and validate business and technical requirements from stakeholders, ensuring alignment with customer expectations.

- Manage the transition from a vendor-based development model to a fully in-house team, promoting collaboration and knowledge sharing.

Platform Transformation & User Experience:

- Oversee the optimization of the platform's design and user interface, improving overall usability and enhancing user experience.

- Work with UI/UX designers and engineers to streamline the platform's architecture, ensuring it meets the needs of both publishers and end-users.

- Ensure a mobile-first approach and responsive design to improve user engagement across all devices.

SaaS Solutions for Publishers:

- Lead the development of SaaS-based solutions for publishers, enabling them to create customized B2B portals within our platform.

- Drive the growth of our platform by offering publishers a seamless and scalable solution to manage their digital content and engage with customers.

Revenue Growth & Customer Engagement:

- Develop strategies to grow revenue through both organic user acquisition and increased conversion rates.

- Focus on improving customer retention and increasing lifetime value by providing a superior user experience.

- Implement strategies to optimize the user journey, ensuring a frictionless and engaging experience that drives higher conversions.

Managing Large-Scale Events & Traffic Surges:

- Ensure the platform is scalable and capable of handling large-scale events, such as flash sales or special promotions, without performance degradation.

- Collaborate with the infrastructure team to optimize servers and databases for high traffic and peak demand periods.

Cost Optimization & Operational Efficiency:

- Optimize platform performance to reduce operational costs and improve resource allocation.

- Lead initiatives to streamline server infrastructure, decommission unnecessary services, and enhance system efficiency.

- Focus on improving security measures by implementing features like Web Application Firewalls (WAF) and anti-bot protections.

Data-Driven Decision Making:

- Define and track key performance indicators (KPIs) to measure the success of product features and user engagement.

- Use analytics and user feedback to identify areas for improvement and inform product iteration.

- Conduct A/B testing, usability studies, and market research to refine product features and optimize the user experience.

Innovation & Continuous Improvement:

- Stay up-to-date with industry trends, emerging technologies, and best practices to drive continuous product improvement.

- Foster a culture of innovation within the product team, encouraging experimentation and new ideas.

- Ensure the product evolves in response to changing customer needs, technological advancements, and market dynamics.

Stakeholder Communication & Reporting:

- Serve as the primary point of contact for internal and external stakeholders, including senior leadership, marketing, sales, and customer support teams.

- Provide regular updates on product development, performance, and business outcomes.

- Translate complex technical details into clear, actionable insights for non-technical stakeholders.

Qualifications:

Experience & Background:

- Significant experience as a Product Manager, ideally within the book, publishing, or related industries.

- Proven success in managing the full product lifecycle for e-commerce or SaaS platforms.

- Experience with developing solutions for publishers, content management systems (CMS), and digital platforms is a plus.

Leadership & Team Management:

- Strong experience in leading large, cross-functional teams across multiple disciplines, including design, development, business analysis, and customer support.

- Demonstrated ability to foster collaboration and drive projects to completion in a fast-paced, agile environment.

Technical & Business Acumen:

- Deep understanding of web and mobile technologies, including e-commerce platforms, content management systems (CMS), and SaaS solutions.

- Ability to balance technical requirements with business objectives and customer needs.

- Experience working with Agile methodologies (e.g., Scrum, Kanban) is highly desirable.

Innovation & Problem-Solving Skills:

- Strong analytical and problem-solving skills with a focus on delivering innovative solutions to business challenges.

- Proven track record of successfully improving user experience and platform performance through innovative product development.

Data-Driven Decision Making:

- Expertise in using data analytics, KPIs, A/B testing, and other performance metrics to inform product development.

- Ability to translate user feedback and product data into actionable insights for continuous improvement.

Communication & Stakeholder Management:

- Excellent communication and interpersonal skills, with the ability to engage and align stakeholders across various teams.

- Ability to simplify complex technical concepts and communicate them clearly to non-technical stakeholders.

Results-Oriented:

- Demonstrated success in driving measurable results, such as increased sales, improved user engagement, or reduced operational costs.

- Ability to prioritize and manage multiple initiatives, ensuring timely delivery of high-impact features.

Educational Qualifications:

- A Bachelor's degree in Computer Science, Business Administration, or a related field.

- Advanced degrees or certifications in product management, e-commerce, or digital marketing are a plus.