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Project Manager
YesToSystems
posted 3hr ago
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Key skills for the job
Job Description
- Manage Pilot Accounts End-to-End:
- Manage the entire lifecycle of pilot accounts, from initiation to handoff to the permanent account manager, ensuring a seamless setup and transition through each phase.
- Ensure all operational tasks (e.g., setup of emails, user accounts, contracts) are completed for each pilot account before launch.
- Client Liaison and Communication:
- Act as the main point of contact for clients during the pilot phase.
- Attend client meetings to ensure that client expectations are understood and aligned with deliverables.
- Gather feedback throughout the pilot and adjust strategies as needed to ensure client satisfaction.
- Coordinate Resources for Pilot Projects:
- Work with the squads to assign trainers, ensure resources are allocated efficiently, and support the pilot project s needs.
- Ensure that trainers are onboarded correctly and equipped with the necessary tools and schedules.
- Efficient Project Setup:
- Manage the setup of all necessary tools and systems (e.g., email inboxes, Yocoach accounts, schedules, service agreements) to ensure the pilot account is fully operational.
- Streamline the setup process to ensure a smooth and rapid rollout of the pilot program.
- Relationship Management and Support:
- Build and maintain strong relationships with clients throughout the pilot phase.
- Address any issues or concerns promptly to keep the pilot on track and ensure client satisfaction.
- Problem Resolution and Continuous Improvement:
- Proactively identify potential roadblocks or challenges in the pilot phase and resolve them promptly to avoid delays.
- Use feedback from clients and internal teams to refine processes for future pilots.
Required Skills:
- Project Management: Ability to handle multiple pilot accounts simultaneously, ensuring all aspects of the project are aligned and managed effectively.
- Client Relationship Management: Strong communication and interpersonal skills to manage expectations and foster positive relationships with clients during the pilot phase.
- Problem-Solving: Ability to quickly resolve issues that may arise during the pilot process, ensuring that projects stay on track.
- Resource Coordination: Experience in coordinating resources (trainers, tools, and schedules) to ensure that pilot projects are staffed and equipped for success.
- Attention to Detail: Ensure that all logistics, from email setups to service agreements, are in place for each pilot account to avoid any operational hiccups.
Minimum Qualifications:
- At least two years experience in project management
- At least two years as Account Manager or a similar role in an outsourcing company
Employment Type: Full Time, Permanent
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