Head - Operations (5-15 yrs)

1. We are seeking an experienced and detail-oriented Operations Manager to oversee and optimize the operations of our drone and survey services.

2. This role requires a dynamic professional with strong leadership skills, a deep understanding of the drone and surveying industry, and the ability to drive efficiency and innovation in operational workflows.

3. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers.

4. Executing the above guidelines/strategies to better adherence to business processes.

5. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter.

6. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes.

7. Execute cost benefit interpretation of internal programs.

8. Mentoring, managing and leading the sales operations team.

Competencies

1. Ability to work collaboratively across business functions and leadership role.

2. Strong Program Management experience

3. Ability to manage and lead to connect with senior management team.

4. Develop and execute internal operational plans to enhance service delivery.

5. Clear understanding of the clients processes

6. Ensure man-power deployed and available at all times for all processes.

7. Ensure staff follows rooster and same is aligned with clients expectations.

8. Preparing and managing work schedules to ensure sufficient coverage

9. Handle all escalated calls and matters and ensure resolution to clients / customer satisfaction.

Desired Skills.

1. Manage escalations.

2. Continuously identify and implement system improvements to boost efficiency.

3. Plan, Execute, Monitor every nuance of daily floor operations and prepare Action plans for continuous process improvement.

4. Increased employee productivity and efficiency

5. Removal of redundancies

6. Smooth and easy process flow.