Staff Engineer - Backend (Java)

What you need to know about the role

As a Senior Staff Software Engineer on the Application Support Engineering Team, you will be responsible for steering the direction for the team, collaborating with the resources to build and evolve our current Payments Processing Operations team. The prospective candidate will be an individual contributor working closely with various cross-functional groups, including domain engineering, product, and merchant support teams, with a strong emphasis on delivering customer focused solutions. This role requires admirable problem-solving and collaboration skills to ensure customer needs are met efficiently and effectively.

Meet our team

You will be part of the team that works with our customers and internal stakeholders to resolve their day-to-day Engineering issues and to build capabilities to improve our merchant observability and experiences. You will be working on key operational metrics, emphasizing availability, reliability, and observability within the Braintree Gateway Platform. As a hands-on senior software engineer with AI/ML expertise, you will design and implement AI-driven solutions to enhance platform stability, improve observability, and elevate customer experiences. As the primary point of contact and key decision-maker for technology implementation in Process and Excellence, you will be responsible for selecting and deploying technologies that enhance our operational efficiency and drive continuous improvement. You will work closely with our customers and internal stakeholders to address and resolve their day-to-day challenges, ensuring seamless operations and high levels of satisfaction.