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Business Process Analyst 4
Xoom
posted 1mon ago
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Job Description
- Drive the coordinated management of large, complex programs over a finite period to achieve Collections business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
- Partner with Collections, Product, and Legal/Compliance teams to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
- Manage the project-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
- Partner closely with Product Owners, Risk, and Collections teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
- Drive resolution of issues impacting timelines. Facilitate executive-level escalations and program-level change management.
- Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
- Manage project-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead project-level reviews with delivery teams, stakeholders and executive management as required.
- Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.
- Lead Project Management initiatives within the Collections Organization including new strategies, product launches, debt sales and tool enhancements.
- Work cross functionally with Strategy, Legal Compliance, Governance and Operations for larger initiatives and the implementation of new Strategies.
- Identify, catalogue and prioritize risks and identify efficiency opportunities. Facilitate governance approvals for major changes often involving Bank Partners.
About You:
- You have worked in a program manager role for a minimum of 5+ years.
- You have experience and an understanding of the regulatory environment in US, UK and EMEA and the ability to interpret complex regulation to translate into laymen s terms.
- You have experience organizing multiple teams delivering on initiatives.
- You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
- You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
- You have a strong collections and credit products acumen and strong voice for the customer across the program delivery lifecycle.
- Good knowledge of project management process, project management software tools, templates and management techniques.
- Experience with different software development methodologies including the agile development methodology such as Scrum.
- Success in developing program/project level artifacts to support a major implementation of a program with concurrent releases.
Employment Type: Full Time, Permanent
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