Sales Coordinator

Position: Sales Coordinator

Job type: Full-time, Permanent

Location: Pithampur (30 km from Indore)

CTC: Depends upon interview, upto 40k per month

Timings: 09 30 am to 5 30 pm (Monday to Saturday)

Experience: Minimum 3 years, preferably in B2B role

Age: Minimum 27 years

About Organization:

Worth Peripherals Limited, a publicly listed company, is a leading manufacturer of corrugated boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other companies across various industries. With a strong growth trajectory, the company is well-positioned for continued success.

https://www.worthindia.com/

Key responsibilities:

Client Interaction and Issue Resolution

• Provide exceptional customer service and support to clients via phone, email, and in-person.
• Draft, format, and manage email communication with clients, ensuring clarity and professionalism.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Collaborate with internal teams to resolve customer issues and improve service quality.
  
  

Order Processing and Fulfillment

• Ensure timely and accurate processing of orders and provide clients with updates as needed
• Collaborate with internal teams to process orders for timely delivery, resolve issues and escalate if required
  
  

Client Relationship Management

• Maintain and build strong customer relationships to ensure satisfaction and loyalty.
• Continuously seek ways to improve customer service processes and enhance client experiences.
  
  
  
• Utilize MS Office applications to create, manage, and update customer-related documents and reports.
• Keep accurate records of customer interactions, transactions, and feedback.
• Added responsibilities as per performance.
  
  

Qualifications:

• Good english communication and interpersonal skills
• Proficiency in MS Office applications (Word, Excel)
• Proven ability to build and maintain positive customer relationships.
• Problem-solving skills and the ability to handle challenging situations with patience and tact.
• Previous experience in a customer care or customer service role is preferred.

Interview Process:

Telephonic and In-person Interviews