Workafella - City Head - Sales (15-18 yrs)

About the Company:

- Call it a workspace, call it a playground for minds, call it a greenhouse for brands.

- We call it Workafella.

- At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine.

- Caffeine healing and ergonomic comforts are the tips of the iceberg.

- Workafella is a vibrant ecosystem that inspires seamless productively and quality thinking.

- We believe in the luxury of your productivity.

- Those are just a few of the many reasons to join the fold.

- Workafella is much more than just a workspace.

- We are at Mumbai, Chennai, Hyderabad, and Bangalore where exciting events and meaningful interactions add value to our business.

- Workafella is your stairway to success.

http://www.workafella.com/.

Job Summary:.

- We are seeking a dynamic and results-driven City Head who will be responsible for overseeing and managing customer service, operations, sales, and business development activities.

- Your primary goal will be to drive revenue and profitability, ensure client satisfaction, and establish the company's presence as a leading provider of coworking spaces in the city.

- Integrity and honesty are paramount, as you will be the face of our organization in the city.

Key Responsibilities:.

Business Development and Sales:

- Own all plans and strategies for developing business and achieving the company's goals.

- Develop and implement a comprehensive business development strategy to increase revenue growth and maximize occupancy.

- Establish and foster partnerships and relationships with key customers and prospects both externally and internally.

- Takes control in the development of the Sales, lead generation, needed to meet your sales objectives.

- Provide full visibility into the sales pipeline at every stage of development.

Client Relationship Management:

- Directly responsible for the client retention and satisfaction.

- Build and nurture relationships with existing clients, understanding their needs and providing exceptional customer service.

- Conduct regular client meetings, address concerns, and ensure high levels of client satisfaction.

Operations and Facility Management:

- Oversee the day-to-day operations, ensuring smooth functioning, exceptional service delivery, and adherence to company standards.

- Manage a team of operations staff, including community managers, CSR, maintenance engineers and housekeeping staff and provide guidance, training, and performance feedback.

- Coordinate with the central operations team to implement standardized processes and policies across all locations.

- Monitor and maintain the overall cleanliness, functionality, and aesthetics of the Centers of the centres in city.

Financial Management:

- Directly responsible for the P&L, Income and Expenditure for the centre.

- Develop and manage the city budget, including revenue forecasting, expense control, and cost optimization.

Qualification:

- Post Graduation in Business Administration, Management, or a related field.

- 15+ years of experience into management or leadership role.

- Experience ideally with the coworking, real estate, or hotel industry is a plus.

- Strong business development and sales acumen, with a track record of achieving targets and driving revenue growth.

- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, partners, and team members.

- Solid understanding of facility management, operations, and customer service principles.

- Financial acumen and experience managing budgets and financial performance.