Customer Care Executive

Role & responsibilities

1. Manage a wide range of customer inquiries through various channels such as phone calls, emails.

2. Resolve customer complaints or issues in a professional and efficient manner

3. Ensure customer satisfaction by identifying and addressing their needs and concerns

4. Maintain customer records and update the relevant information in the CRM system

5. Collaborate with other departments to resolve complex customer problems

Preferred candidate profile

• Strong communication skills, both verbal and written
• Excellent problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Good knowledge of MS Office

Perks and benefits

Office Timings will be from 6.00 am-3.00 pm