Wonderla Holidays - Park Head - Revenue & Operations (10-17 yrs)

Key Responsibilities:

1.Commercial Management: Lead the overall P&L

- Monitor and analyse financial performance, enhance revenue streams, control costs and improve overall P&L of the park.

- Set and manage budgetary and cost control strategies.

- Develop and implement sales and marketing strategies to attract and retain customers.

- Drive strategies to increase footfall and per-capita spending.

- Introduce seasonal offers, bundled packages, and premium services to boost revenue.

2.Operations:

- Oversees all aspects of daily operations, ensuring flawless execution in rides, attractions, F&B outlets, Retail shops etc.

- Ensure staff schedules are optimized to manage peak traffic effectively while controlling overtime costs.

- Regularly inspect the park's infrastructure, rides, and facilities to ensure they are operational, clean, and safe.

- Collaborate with the engineering team to schedule preventive and corrective maintenance, minimizing downtime.

- Ensure strict adherence to all legal, safety, and environmental regulations applicable to the park.

- Conduct regular safety drills and audits for staff readiness and compliance with safety standards.

- Develop and regularly update contingency plans for emergencies, including ride malfunctions, severe weather, or medical incidents.

- Train staff to handle crises professionally and swiftly.

3.Talent and Team Development:

- Lead and develop staff teams through performance management, training, and professional development.

- Foster a culture of safety, fun, and growth.

- Manage HR activities including recruitment, training, and employee relations.

- Ensure people process compliance by establishing team norms, clarifying roles, aligning with branch head's goals, implementing performance management systems, setting timely goals, and creating a culture of appreciation and recognition.

- Inspire and motivate teams with a forward-thinking and ambitious outlook.

4.Guest Experience and Strategic Vision:

- Develop strategies to improve customer satisfaction(NPS) and enhance park experience. Plan and roll out engaging attractions, seasonal festivals, live performances, and cultural events that appeal to diverse visitor demographics.

- Keep the park experience fresh by periodically upgrading attractions and introducing limited-time offerings.

- Design an end-to-end seamless experience from entry to exit, ensuring minimal bottlenecks at key touchpoints like ticketing, rides, and dining.

- Use guest feedback to identify and address areas that need improvement.

- Monitor key performance indicators.

- Monitor competition and industry trends.

- Implement continuous improvement strategies in guest satisfaction and employee engagement.

5.An Ideal Candidate should have:

- Minimum 10 years of experience into operations, strong commercial acumen, leadership skills, and a customer-centric approach. Has managed a large P&L of 100cr+ in the past.

- Proficiency in revenue management - Growth mind set

- Proficiency in Tamil, knowledge of local authorities(MANDATORY), and experience in sales and marketing with a track record of improving guest experience metrics.

- Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors to ensure high-quality service delivery, and

- Ensure adherence to safety, IMS, statutory, and legal norms.

- Must be effective in handling problems in stressful, high-pressure situations, including anticipating, preventing, identifying and solving problems as necessary.