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13 Wockhardt Hospital Jobs

Customer Care Executive (Freshers required)

0-3 years

Mumbai, Mira road

1 vacancy

Customer Care Executive (Freshers required)

Wockhardt Hospital

posted 18d ago

Job Description

Job Opening for Customer Care role at Wockhardt Hospitals Miraroad


Must be comfortable for all rotational shifts


Must be fluent in English communication


Major Job Qualifications/Specific Skills

Required Education:

- Graduate/Post graduate in any field

- Basic course in computers is desirable.

Experience

- 0 to 3 years preferably hospital industry

- Good interpersonal skills

- Good communication skills

- Should demonstrate leadership qualities

- Good Analytical & Mathematical Skills

- People-oriented, flexible and adaptable


Job Summary

- Receive visitors or patients, ascertain their needs, direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned.

- They must adhere to customer care guidelines and assure quality care.


Principal Responsibilities

- Receiving Calls

- Giving Information

- Transferring Calls to the required department

- Making outbound calls

- Taking Messages

- To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her.

- To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix.

Customer Service

- To give accurate and tactful explanations to visitors, patients and hospitals employees and in recording exact information for messages.

- To exercise high degree of tact and poise and occasionally overcoming language barriers.

- To understand and apply knowledge of medical terminology.

- To understand pertinent details in tabular form and avoid perceptual errors in arithmetic computation.




Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Executive roles with real interview advice

Top Wockhardt Hospital Customer Care Executive Interview Questions

Q1. What is the management of respiratory distress
Q2. What is TMT? If any patient is in hypertension then you suggest TMT or Not ? What is Holter Monitoring? What is ECG? How many chambers in he ... read more
Q3. Action of Tab.Aspirin
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What people at Wockhardt Hospital are saying

4.5
 Rating based on 7 Customer Care Executive reviews

Likes

HR department is the best

  • Salary - Excellent
  • +6 more
Dislikes

Nothing all u work good u earn more

Read 7 Customer Care Executive reviews

Customer Care Executive salary at Wockhardt Hospital

reported by 23 employees with 1-13 years exp.
₹1.9 L/yr - ₹4 L/yr
At par with the average Customer Care Executive Salary in India
View more details

What Wockhardt Hospital employees are saying about work life

based on 423 employees
58%
52%
56%
98%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Wockhardt Hospital Benefits

Submitted by Company
Health Insurance
Team Outings
Cafeteria
Job Training
Submitted by Employees
Health Insurance
Soft Skill Training
Job Training
Cafeteria
Education Assistance
Team Outings +6 more
View more benefits

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