India Team Leader, Business Services

WM Logistics India Pvt. Ltd is looking for India Team Leader, Business Services to join our dynamic team and embark on a rewarding career journey

• A Team Leader in Business Services is a professional who oversees and manages a team responsible for delivering various business support services within an organization
• They are responsible for coordinating and supervising the activities of the team to ensure efficient service delivery and client satisfaction

Here are some key responsibilities and tasks typically associated with the role of a Team Leader in Business Services:

• Team management: The Team Leader manages a team of business service professionals, providing leadership, guidance, and support
• They are responsible for hiring, training, and developing team members, as well as conducting performance evaluations and addressing any performance issues
• Service delivery: The Team Leader ensures that business services are delivered effectively and efficiently
• They oversee the day-to-day operations of the team, prioritize tasks, and allocate resources to meet service level agreements and client expectations
• Client relationship management: The Team Leader establishes and maintains positive relationships with clients, acting as a primary point of contact for service-related inquiries and escalations
• They collaborate with clients to understand their needs, address concerns, and proactively identify opportunities to enhance service delivery
• Process improvement: The Team Leader identifies areas for process improvement and operational efficiency within the business services team
• They analyze existing workflows, systems, and procedures to streamline processes, reduce errors, and optimize resource utilization