Install, administer, support, and maintain SAS Enterprise software and solutions. Integrate SAS software with systems and other third-party software. Generate documentation for architecture, installation and on-going operational support of customer environments. Diagnose, document, report, and resolve system problems both independently and in a group setting. Work directly with external customers and interface with other support teams and vendors. Engineer Software implementations based on requirements and sizing assessments to ensure scalability and reliability. Contribute in training, mentoring, and coaching for & from team members. Contribute to tooling, automation, and system engineering efforts, freeing yourself and others from dayto-day toil. Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues. Identify, design, and implement new initiatives designed to ensure long-term customer success and value. Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones. Ability to work flexible business hours as required by global customers / business needs. Stay current on SAS offerings, technologies and industry trends. Shift working as per business demand. Participate in a 24x7x365 on-call rotation. Technologies you will work with on day one: SAS 9.4 & Viya Product Suites. Azure, AWS, and VMware-based cloud computing environments (compute, storage, networking, etc.) External and integrated databases Oracle, Postgres, MSSQL Containerized software applications and orchestration (Docker, Kubernetes) API-driven tools and software ITIL management software - ServiceNow, CMDB, Jira, Git Middleware / Web-based applications (tcserver, apache, JBoss, etc.) Commercial, Opensource, and custom monitoring/alerting tools Zabbix, Prometheus, Grafana