Security Platform Engineer - Firewall (2-4 yrs)

What You will Be Doing :

As a SecOps Engineer I, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.

Key Responsibilities :

- Responding to support cases from customers regarding security tool-related issues

- Providing timely and effective troubleshooting assistance to resolve customer problems

- Documenting support cases and solutions for future reference and knowledge sharing

- Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases

- Collaborating with cross-functional teams, including senior engineers and product managers, to escalate and resolve complex issues

- Contributing to the development of knowledge base articles and other support resources

- Participating in training sessions and workshops to enhance technical skills and product knowledge

- Maintaining up-to-date knowledge of industry trends and best practices in security operations

What You Should Bring :

- Bachelor's degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)

- Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF

- Knowledge on Cloud Security

- Experience working in a technical support or helpdesk role is preferred

- Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc.

- Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)

- Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus

- Certifications such as CompTIA Security+, CISSP, CCSP or GIAC are advantageous but not required

- Ability to prioritize and manage multiple tasks simultaneously

- Strong problem-solving skills and a methodical approach to troubleshooting

- Adaptability and willingness to learn new technologies and processes

- Commitment to providing exceptional customer service and support