Vegam Solutions - Account Manager (3-5 yrs)

Location: Bangalore, India.

Employment Type: Full-time.

Job Overview:

- We are seeking a dynamic and results-driven Account Manager to join our team.

- The Account Manager will be responsible for managing key client relationships, ensuring the successful delivery of our IT products, and driving account growth.

- The ideal candidate will have a deep understanding of our offerings, exceptional client management skills, and a passion for ensuring customer satisfaction and success.

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.

- Understand clients' business needs, objectives, and challenges, ensuring our products align with their goals.

- Act as a liaison between the client and internal teams (product, technical, support) to ensure seamless communication and delivery of solutions.

Account Growth & Upselling:

- Identify opportunities for upselling or cross-selling additional products or services.

- Collaborate with the sales and product teams to introduce new features or solutions to clients that drive their success and meet evolving needs.

- Develop strategies to maximize client engagement and lifetime value, contributing to revenue growth.

Customer Success and Retention:

- Proactively address any concerns or issues raised by clients, ensuring a high level of customer satisfaction.

- Lead regular account reviews to discuss performance metrics, product utilization, and opportunities for improvement.

- Work on contract renewals, ensuring timely renewal processes.

Project Management:

- Oversee the implementation and onboarding process for the clients, ensuring a smooth transition to using the product.

- Ensure that projects are completed on time, within scope, and meet the client's expectations.

Reporting and Analysis:

- Provide clients with regular updates and performance reports, highlighting key metrics and the impact of the product on their business.

- Gather feedback and insights from clients to help improve our products and services.

Cross-functional Collaboration:

- Work closely with internal teams (sales, product, development, support) to ensure that client needs are communicated and prioritized effectively.

- Provide input into product development based on client feedback and market trends.

Market Intelligence:

- Stay updated on industry trends, competitive offerings, and emerging technologies to provide strategic insights to clients.

- Identify opportunities for clients to leverage our product in new ways as their industry and needs evolve.

Qualifications:

- Degree in Business, IT, Computer Science, or related field.

- 3-5 years of experience in account management, customer success, or sales in an IT product or SaaS company.

- Proven ability to manage multiple accounts while maintaining attention to detail and delivering excellent customer service.

- Strong project management skills, with the ability to prioritize tasks and meet deadlines.

- Experience in driving revenue growth through upselling and cross-selling.

- Strong communication and interpersonal skills; ability to build rapport with clients and internal stakeholders.

- Technical aptitude and the ability to understand IT products, especially cloud-based software, enterprise solutions, or SaaS platforms.

- Analytical mindset with the ability to create data-driven reports and presentations.

Preferred Skills:

- Experience working with clients in the Manufacturing / Chemical Industry.

- Knowledge of SAP and MES.

- Proven track record of managing high-value accounts and driving customer success.

What We Offer:

- Competitive salary and performance-based bonuses.

- Health insurance and other benefits.

- Opportunities for career growth in a fast-paced and innovative environment.

- A collaborative and supportive work culture focused on client success and team development.