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13 VE3 Jobs
Delivery Excellence analyst
VE3
posted 3mon ago
Job Role Insights
Key skills for the job
Job Description
1. Process Monitoring and Evaluation: Regularlyassess the efficiency and effectiveness of delivery processes, using metricsand benchmarks to measure performance and identify areas for improvement.
2. Quality Assurance and Control: Ensure thatdelivery standards are met and consistent. Implement quality controlinitiatives to reduce errors and improve the customer experience.
3. Stakeholder Communication: Provide stakeholderswith regular reports on process performance, improvements, and challenges. Actas a point of communication between teams to ensure smooth operations.
4. Problem Solving and Escalation: Address anyissues that affect the delivery timelines or quality, including troubleshootingproblems and escalating issues to management when necessary.
5. Training and Support: Develop trainingmaterials and provide training sessions to team members on new processes ortools aimed at improving delivery excellence.
6. Continuous Improvement: Drive continuousimprovement by initiating and implementing process enhancements and bestpractices in delivery. Stay updated on industry trends and use this knowledgeto recommend innovative ideas.
7. Collaboration with Project Teams: Work closelywith project managers and teams to align on delivery expectations andtimelines, ensuring that all parts of the organisation contribute to deliverysuccess.
8. Agile ways of working: Enhance the team ways ofworking, ensuring that everyone is trained and competent in agile methodologyand using consistent processes across agile squads.
Skills and Qualifications
- Analytical Skills: Strong ability to analysedata, understand trends, and make data-driven decisions to enhance deliveryprocesses.
- Project Management: Experience in managingprojects, including planning, execution, monitoring, and closing projects.
- Communication Skills: Excellent interpersonaland communication skills to effectively convey information to stakeholders atall levels.
- Technological Proficiency: Familiarity withproject management software and tools such as Microsoft Project, Asana, orJIRA.
- Attention to Detail: A keen eye for detail toidentify defects and areas for improvement in delivery processes.
- Organisational Skills: Strong organisationalskills to manage multiple projects and priorities efficiently.
- Highly experienced in Agile methodology anddelivery
Experience
- Professional Experience: Typically, 2-4 yearsof experience in project management, process optimisation, or a related fieldis expected.
- Educational Background: A bachelordegree inbusiness administration, management, operations, or a related field is usuallyrequired.
Certifications (Optional)
- Certified Project Management Professional (PMP)
- Lean Six Sigma Certification
Certified ScrumMaster(CSM), particularly if working in an Agile environment.
Employment Type: Full Time, Permanent
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