Account Manager

Role & responsibilities

• Onboard and train customers on effectively using the vFulfill app.
• Address and resolve customer inquiries and escalations promptly.
• Develop and execute strategies to drive conversions, improve retention, and boost upselling opportunities.
• Encourage sourcing requests for products from India and China to expand customer offerings. ● Track key performance metrics, including conversion rate, CSAT (Customer Satisfaction Score), churn rate, order volume, revenue growth, and profit margins.
• Communicate platform updates and train customers on new features or changes.
• Suggest innovative products to help customers diversify their portfolios.
• Stay updated on industry trends and competitor activities to identify growth opportunities. Qualifications:

Preferred candidate profile

• Education: Bachelors degree in any field.
• Experience: 1+ years of experience in Customer Success and Account Management, preferably in e-commerce, SaaS, or technology solutions.
• Experience in managing and personalizing customer experiences.
• Collaboration skills, with the ability to motivate and work well with others.
• Excellent communication and presentation skills, with the ability to multi-task and manage multiple projects efficiently.
• Detail-oriented and focused on achieving strategic goals.
• Proactive mindset with a passion for customer success.