Trainer

Responsibilities

Conduct regular training sessions for new hires and refresher sessions for existing staff

Develop training materials and modules related to customer service, sales techniques, and company policies

Monitor calls and provide constructive feedback to enhance performance

Identify common customer queries or issues and provide suggestions for process improvement

Assess the impact of training on employee performance and customer satisfaction

Conduct regular skills assessments and performance evaluations

Collaborate with management to identify company training needs

Ensure compliance with all legal and company regulations