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Senior Director, Corporate Analytics
Upwork
posted 16d ago
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Flexible timing
Key skills for the job
Job Description
The Sr. Director, Corporate Analytics oversees Upworks Corporate Analytics function, leading several verticals that provide critical analytical support to Business Units across the company. This role includes responsibility for Upwork s Marketplace Analytics, Enterprise Analytics, Marketing Analytics, CX& Trust and Payments Analytics functions. You will act as a trusted advisor to senior leaders, translating data into actionable insights, and driving strategic decisions across the organization.
As Sr. Director, you will lead and inspire a high-performing Analytics team, ensuring their work delivers measurable business impact. You ll shape Upwork s Analytics strategy, drive innovation in our use of data, and foster a culture of collaboration, curiosity, and excellence.
Your Responsibilities
- Lead Corporate Analytics: Oversee Upworks Corporate Analytics function, managing multiple verticals to deliver tailored analytical support to business units across the organization.
- Advise Senior Leaders: Partner with executive leadership to deliver insights on user behavior, product performance, and risk mitigation, ensuring data-driven decision-making.
- Drive Analytics Strategy: Develop and execute the analytical strategies and frameworks that underpin Upwork s growth and operational excellence.
- Build and Lead a High-Performing Team: Mentor and manage a team of experienced analysts, providing oversight, thought leadership, and opportunities for professional growth.
- Enhance Data Infrastructure: Collaborate with product and engineering teams to improve data systems and tools, enabling analysts and teams to work effectively.
- Foster Creativity and Insight: Identify innovative, non-obvious analytical approaches to solve complex problems, driving impactful solutions for a dual-sided marketplace.
What It Takes to Catch Our Eye
- 10+ years of experience as an analyst and analytics leader, with a proven ability to partner with senior executives and translate business questions into actionable insights.
- Demonstrated success in building and scaling analytics teams, including experience leading teams of 8+ analysts across multiple functions.
- Expertise in managing analytics projects end-to-end, delivering clear, actionable recommendations with measurable business outcomes.
- Deep knowledge of SQL and proficiency in analytics tools like Python, R, or similar platforms; experience with Looker is a plus.
- Strong data storytelling skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels.
How to Really Impress Us
- Experience working within a two-sided marketplace (e.g., eBay, Airbnb, Etsy, Lyft) and a strong understanding of the dynamics of these ecosystems.
- A background in trust & safety, payments, or risk, with a proven ability to identify patterns and mitigate risks in complex environments.
- A passion for diving deep into data, collaborating across teams, and taking action to solve tough challenges.
- Demonstrated ability to balance strategic oversight with hands-on contributions when needed.
- Distinctive ability to understand and structure problems, derive analytical oriented solutions and communicate them in an impactful and action oriented way
Employment Type: Full Time, Permanent
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What people at Upwork are saying
What Upwork employees are saying about work life
based on 194 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Upwork Benefits
Work From Home 
Soft Skill Training 
Job Training 
Education Assistance 
International Relocation 
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