Key Account Manager - FMCG (4-5 yrs)

Responsibilities:

1. Client Management: Serve as the primary point of contact for key e-commerce accounts, building and maintaining strong, long-term relationships.

2. Strategic Planning: Develop and implement strategic account plans to drive growth and maximize revenue.

3. Collaborate with clients to understand their business goals and objectives.

4. Sales Execution: Identify opportunities for upselling and cross-selling within existing accounts.

5. Lead negotiations and close deals to achieve revenue targets.

6. Performance Monitoring: Monitor account performance and key metrics.

7. Analyze data to identify trends, challenges, and opportunities for improvement.

8. Cross-Functional Collaboration: Work closely with internal teams such as Marketing, Product Development, and Customer Support to ensure client needs are met and expectations are exceeded.

9. Problem-Solving: Address and resolve any issues or challenges faced by clients promptly and effectively, ensuring a high level of client satisfaction.

10. Reporting: Provide regular updates and reports on account status, sales performance, and market trends to senior management.

Qualifications:

- Education: MBA from a good B-School.

- Experience: 4-5 years of experience.

Skills:

- Proven track record of managing and growing key accounts.

- Strong understanding of e-commerce platforms and digital sales strategies.

- Excellent communication, negotiation, and presentation skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Ability to work independently and as part of a team in a fast-paced environment.