Team Handling, Business Lead Generation , Home Loan & Loan Against Property , NBFC Background , Mortgage Loans
Operational Management: Oversee the daily operations of the branch to ensure efficient and effective performance. Ensure compliance with company policies, procedures, and regulatory requirements. Manage inventory and resources to optimize branch performance and minimize costs.
Sales and Business Development: Develop and implement strategies to achieve branch sales targets and growth objectives. Identify and pursue new business opportunities and partnerships. Conduct market research to stay informed about industry trends and competitor activities.
Customer Service: Ensure high standards of customer service and satisfaction are maintained. Address and resolve customer complaints and issues in a timely and professional manner. Implement customer feedback systems to improve service quality.
Team Leadership and Management: Recruit, train, and mentor branch staff to build a high-performing team. Conduct performance evaluations and provide constructive feedback to staff. Foster a positive work environment and promote teamwork and collaboration.
Financial Management: Develop and manage the branch budget, including monitoring expenses and revenue. Analyze financial reports to identify areas for improvement and implement corrective actions. Ensure accurate and timely financial reporting and record-keeping.
Compliance and Risk Management: Ensure the branch adheres to all regulatory and compliance requirements. Identify and mitigate risks associated with branch operations. Conduct regular audits and implement corrective actions as needed.