Services Support Rep 4

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

Typically provides technical support for Internal and External customers.

Escalates complex problems to higher level of expertise within organization.

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees High School diploma Excellent verbal and written communication.

Willingness and ability to work in shifts (24 x 7).

Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.

Multitasking and coordination skills.

Team Player.

Well versed with technology (understanding of networks, monitoring, DBMS, Windows).

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc).

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions