Account Manager - Sales - Data Analytics Management/BFSI Sector (8-15 yrs)

JD :

We are seeking a proactive and customer-centric Account Manager to join our dynamic team. The Account Manager will play a pivotal role in managing and nurturing existing client accounts and facilitating a smooth transition of accounts from Business Development to Account Management, according to the company's defined processes. The successful candidate will be responsible for maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality solutions that align with their business objectives.

Responsibilities:

Client Relationship Management:

- Develop and maintain strong, long-lasting client relationships.

- Ensure the timely and successful delivery of solutions according to client needs and objectives.

- Communicate effectively with clients to identify needs and evaluate alternative business solutions.

Account Transition and Development:

- Manage the transition of new accounts from the Business Development team to Account Management.

- Develop a trusted advisor relationship with key client stakeholders and executive sponsors.

- Identify and grow opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment.

Client Satisfaction and Retention:

- Monitor and measure client satisfaction and work to improve the client experience continuously.

- Address and resolve client concerns effectively and efficiently.

- Conduct regular review meetings with clients to discuss account status and opportunities for additional solutions.

Cross-Functional Collaboration:

- Work closely with internal teams, including Project Management, Development, and Support, to ensure the seamless execution of projects.

- Communicate client needs and expectations to the relevant departments to ensure a consistent client experience.

- Provide feedback and insights gained from client interactions to internal teams.

Contract Management and Renewal:

- Ensure that contractual obligations are understood and managed effectively.

- Facilitate contract renewals and negotiations.

- Monitor account performance and generate regular reports on account status.

Qualifications:

- Master's/Bachelor's degree in Business, Marketing, or a related field.

- Minimum of 6 years of experience in Account Management, preferably in the Data Analytics, Management, or BFSI sector.

- Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.

- Excellent listening, negotiation, and presentation skills.

- Strong verbal and written communication skills.

Nice to Have:

- Experience with CRM software (e., Salesforce, Zoho CRM).

- Familiarity with the BFSI sector and its regulatory and compliance requirements.

- Knowledge of Data Analytics and Management concepts and tools