Assoc Mgr Payroll Services

• 8+ years of experience in payroll operations with a minimum of 3 years of supervisory experience.
• Manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.
• Have a thorough understanding of internal controls as they relate to payroll functions
• Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs.
• Should be able to get the deliverables met by the team at the expected level or more.
• Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.
• Excellent understanding of end-to-end US payroll processes
• Manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.
• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
• Ensures timely and accurate monthly reporting information is sent to appropriate departments.
• To assist and encourage team members to submit process innovation ideas as per the assigned goals, ensure team members submit at least one process improvement idea per quarter.
• To submit, also assist and encourage team members to submit process innovation ideas as per the assigned goals.
• Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.
• Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.
• Address any performance issues straight away to ensure employees are aware of them and have the chance to improve.
• Focus on the development of each team member individually.
• Ability to multi-task and effectively deal with projects as well as tactical operational details.
• Able to help others navigate through difficult situations.
• Ability to work with individuals, groups, and teams to identify issues and solve problems.
• Develops, implements, and maintains systems, procedures, and policies to ensure adherence to company guidelines.
• Problem solving, time management, and priority-setting skills
• Strong judgment with the ability to multi-task and effectively deal with projects as well as tactical and operational details
• Results- and customer-oriented individual who possesses a positive can-do attitude and is continually striving for excellence.
• Outstanding people/team management and communication skills
• Make the necessary adjustments to keep the team engaged and/or look into the cause of the team's (or a single team member's) decline in motivation.
• Establish and maintain exceptional business relationships with internal stakeholders while working collaboratively.
• To ensure all KPI Targets are met for the team
• Generate operational metrics to communicate and manage the performance of the team
• Maintain regular contact with stakeholders to solicit feedback and identify potential areas for growth.

QUALIFICATION

• Overall, 8 to 12 years of work experience, of which the last 5 years were in US payroll or HCM,
• 3 + years of management experience leading a team
• Excellent understanding of handling end-to-end US payroll processes.
• Experience in handling at least 5-8 team members
• Team handling experience, project implementation, extensive general USA payroll and UKG Pro knowledge
• Advanced knowledge using the Microsoft Office Suite
• Experience with UKGPro is an added advantage
• FPC certification is preferred.