Manager Tax Research- US Region (HCM Industry/US Payroll

Manager Tax Research- US Region (HCM Industry/US Payroll/Global Payroll)

• Experience in leading managers AMs TLs and over SOC ~30-40
• Develop strong relationships and alignment with our internal partners
• Good understanding on Performance Management, MBR, QBR etc.
• Strong background and knowledge in Employee Engagement and career pathing related contributions in current role.
• Ensure that all daily team activities within processing, funding, and operations are completed timely and accurately
• Drive effective quality assurance processes across teams to ensure compliance with all applicable regulations and a positive client experience
• Generate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growth
• Develop, coach, and mentor team members on performance goals, team development, allocation of resources and the establishment and adherence to policies, processes, and procedures.
• Oversee the ongoing development and facilitation of internal training opportunities
• Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partners
• Allocate recourses to projects to optimize productivity and client satisfaction while driving opportunities for team and individual development
• Provide technical and supportive guidance to team members and assist the team to overcome obstacles
• Support effective team management of Salesforce cases, assisting with client escalation concerns as needed. Experience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment
• Establish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the business
• Work with Senior Management to meet business goals and develop and monitor department budget
• Demonstrated ability to develop and implement process, procedures, and systems
• Champion process improvement initiatives that enhance quality, service, and performance
• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments

Qualifications

• Overall 12-15 years of work experience
• 7 Years of leadership experience and minimum 4+ years of experience of leading leaders
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Bachelors degree in Business, Accounting, Finance, Computer Science or a related field or equivalent work experience

Preferred Qualifications:

• Good understanding on HCM Industry/US Payroll/Global Payroll
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry related certifications is desirable
• Excellent oral and written communication skills
• Proven ability to develop and mentor subordinates
• Strong problem-solving and conflict resolution skills
• Ability to troubleshoot for complex problems with tools and software team uses regularly - good understanding of Lean, Six Sigma and/or Agile methodologies
• Comprehensive understanding of payroll processes and/or banking products, calculations, and compliance
• Previous experience with UKG, Kronos or similar payroll processing software
• American Payroll Association certification (CPP or FPC)