Officer-Credit LAP

Business

Underwrite Micro Mortgage in the field through thorough assessment and personal discussion with borrower and / or co-borrower

Underwrite IL loans in SFB and URC branches to understand the geography and segment

Sanction or recommend secured loans up to Rs. 10 Lakh with proper justification as per product features, credit policy and based on approval rights

Conduct farm lands, business place, office, and residence verification of the applicants based on the product and purpose of the loan

Assess repayment capacity, character and cash flow of the applicant.

Conduct reference checks with customers /suppliers / vendors / dealers.

Ensure collection of relevant and proper documents. Ensure adherence to internal and regulatory policies / compliances like KYC etc.

Understand the nature of collateral security, ensure the collateral offered is free from all the encumbrances, having clear title and marketability, the charge creation of the bank on the property should be exclusive first charge.

Obtain Legal opinion and valuation reports on the collateral offered as security, should clearly advise type of mortgage to be created on the security in the sanction

Decision whether to approve or reject the files appraised by the sales / distribution team through thorough verification of the documents and assessment by the appraiser of the loan.

Capture proper reasons of rejections and communicate the same to branch team in case of rejections

Escalate deviations for necessary approval as per the deviation matrix. Observe for triggers in documents and escalate documents with issues to FCU team.

Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix

Responsible for portfolio quality of the loans underwritten for 12 MOB.

Review/renew the accounts before expiry of the limit through coordinating with Distribution team

Ensure weekly and monthly productivity with respect to personal discussions, quality check of applications, sample visits and checks etc.

Monitoring rejections from field, guide the branch staff to control the same and ensure higher number of Straight through applications from branches.

Report/ Escalate critical issues at field for necessary action as per penalty matrix and ensure compliance of Audit issues.

Conduct Loan Utilization Checks for the recent disbursement cases as per policy.

Ensure to participate and drive the successful implementation of technology based projects at backend and field

Engage in collections for recovery, follow up for Incremental overdues and non-starters

Ensures success and growth of these products by adhering to defined policy and process for loan approval

Customer

Ensures customer satisfaction by processing of loan applications within the TAT defined

Understand customers need & repayment capacity & make appropriate loan decisions and recommend right product and loan amount to right customer

Ensure that credit responds to branch & customers queries and issues timely, thereby ensuring good service to customers through efficient processing of applications

Co-ordinate with Legal and technical vendors for quick response on the property documents

Coordinate with FCU team or agency for their reports

Ensure customers documents are kept safe till they are handed over to concerned authority

Coordinate with Operations for loan booking, safe keeping of the customer document etc.

Undertake visits in other financial institutions for timely resolution of issues relating customer or staffs of other institution

Engage with customer for any feedback on the products, policy and process

I nternal process

Ensure credit policies and processes are followed effectively by sourcing staffs

Ensure adherence to all regulatory norms with respect to KYC & Documentation, Customer Selection and Sanctioning of loans

Decision on loan applications as per credit approval grid, deviation matrix and bureau matrix

Ensure legal opinions are clearly understood and necessary action taken based on the legal opinion

Ensure completeness of post disbursement documents, follow up for if gaps any

Review branch working areas, negative areas, no-go areas and negative customer list

Ensure that the Issue/ deviations / policy/ process violation are escalated appropriately to the concerned department and supervisors for implementation of penalty matrix.

Attend audit closure meetings to understand identified issues & take necessary corrective measures.

Maintain and update activity trackers Personal discussions, Quality check of files shadow visits, sample checks, trainings, LUCs, escalations, deviations, branch errors

Learning & Performance

Maintain up to date knowledge of all the products and the geography

Keep updated about the regulatory norms for secured products

Keep updated about the property document related policies and processes

New products being introduced and new systems being adopted to be learnt quickly and to be adopted

Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives

Undertake business sub sector study and underwrite cases at field

Ensure necessary feedback is given to supervisors on regular basis about the credit policies, processes and systems for effective and efficient underwriting

Improve the probing skills to identify any issues in the field and report critical findings / observations for necessary action

Imparting training to branch team on Micro Mortgage products credit policies, processes and systems, conduct regular trainings on changes / refreshers.

Ensuring visits in branches of other clusters to ensure understanding and learning through experience

II. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduation or Post Graduation in any subject

Experience

2-4 years of experience preferably in field credit or sales of any financial products preferably secured products

Certifications

NA

Functional Skills

Knowledge of credit underwriting in secured loans

Business analysis skills and document verification skills

Proficient in reading / understanding financial statements and legal opinions

KYC norms/guidelines for high ticket size secured

Knowledge of land and property documents

Knowledge of hypothecation and mortgage process

Basic computer knowledge and ease of technology usage (tablet / smartphone)

Communication skills - fluent in the local language and basic English

Strong Analytical and Interpretation skill.

Good interrogation and investigation skills

High degree of accuracy and attention to detail

Strong Interpersonal skills & ability to manage relationships with internal & external stakeholders.

Behavioral Skills

Good decision making and judgement ability

Time Management - Ability to prioritize the work based on the importance / urgency

Flexible enough to support the business needs

Customer relations management

Performance oriented approach with high productivity

Good interpersonal skills

Willingness to travel & relocation as per business requirements and career opportunities