Ubona - Networking Specialist - CentOS/Ubuntu (4-7 yrs)

Ubona Technologies prioritizes customer experience by offering next-gen automated and assisted contact center solutions to top Indian enterprises.

With a focus on intelligent and end-to-end managed services, our cloud-based product suite handles millions of interactions daily for leading players in various industries.

Trusted by 35+ major B2C brands in India, our young and dynamic team is dedicated to delivering outstanding interaction experiences and staying ahead of industry trends.

Job Summary :

- We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure.

- You will be part of a SRE team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Key Responsibilities :

Networking :

- Design, implement, and manage network infrastructure, including routers, switches, firewalls, and VPNs.

- Deep understanding of networking protocols (e.g , IPSEC, BGP, OSPF, QoS)

- Configure and maintain DNS, DHCP, and other essential network services.

- Monitor network performance, optimize traffic, and troubleshoot connectivity issues.

- Thorough understanding of IP Networks, including VLANs

- Implement network security measures, such as firewalls, intrusion detection systems (IDS), and VPNs.

- Provide Level-2/3 support and troubleshooting to resolve issues

- Firewalls, switches, routers and other network equipment (Cisco, Fortinet)

- Collaborate with ISPs, telecom providers, and external vendors to resolve network-related issues.

- Ability to analyse network performance and identify bottlenecks.

Collaboration and Support :

- Work closely with development, IT, telecommunications, and Data Centre teams to ensure seamless operations and integration of services.

- Provide support for network, Linux, VoIP, and Data Centre-related issues to internal teams and end-users.

- Document configurations, procedures, network diagrams, VoIP setups, and Data Centre layouts.

- Participate in on-call rotation to address urgent issues.

Qualifications :

- Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field (or equivalent experience).

- Proven experience as a Network Operation Engineer with a focus on networking and Data Centre management.

- In-depth knowledge of Linux operating systems (e.g , CentOS, Ubuntu, Red Hat).

- Strong understanding of network protocols (TCP/IP, DNS, DHCP, HTTP/HTTPS, FTP, etc.

- Hands-on experience in Data Centre operations, including server management, rack installation, and environmental monitoring.

- Knowledge of security best practices and tools.

- Strong problem-solving skills and attention to detail.

- Excellent communication and documentation skills