IT Administrator & System Support Specialist

Office 365 Administration:
Manage and maintain the Office 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
Administer user accounts, groups, licenses, and permissions across the organization.
Implement and enforce security policies, including MFA, DLP, and conditional access.
Monitor system health and performance, resolving issues to ensure uptime and reliability.
Configure and manage email flow rules and spam filters to maintain email security and compliance.
Perform backups and recovery of Office 365 data using native tools or third-party solutions.
Ensure compliance with organizational policies and regulatory requirements.
User and Policy Management:
Create, modify, and delete user accounts, mailboxes, and shared mailboxes as needed.
Develop, document, and enforce policies for user account management and usage of Office 365 services.
Provide training and documentation for end-users on best practices for Office 365 tools.
Desktop Support:
Respond to and resolve Level 1/Level 2 support tickets related to hardware, software, and Office 365 issues.
Set up, troubleshoot, and maintain desktop and laptop systems, including OS installation and updates.
Install, configure, and maintain software applications used across the organization.
Provide remote and in-person technical support to end-users, ensuring prompt resolution of issues.
Assist with IT asset management, including hardware inventory and software licensing.
Collaboration and Communication:
Work closely with IT teams to implement and maintain integrations with Office 365 services.
Coordinate with vendors for advanced troubleshooting and product-related issues.