Microsoft Windows Desktop Management

Role & responsibilities

Expected to build knowledge and support the team.
- Participate in problem-solving discussions.
- Assist customers with technical issues and provide solutions.
- Troubleshoot and resolve hardware and software problems.
- Document and track customer issues and resolutions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Provide excellent customer service and ensure customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements.
- Assist in the development and improvement of IT support processes.

Preferred candidate profile

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Good To Have Skills: Experience with Customer Service Operations.
- Strong understanding of IT support principles and best practices.
- Knowledge of troubleshooting hardware and software issues.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and collaborate with cross-functional teams.

Perks and benefits

2 Way Cab Faclities