TQuanta Technologies - Change Management Engineer - ITIL Framework (4-10 yrs)

RESPONSIBILITIES :

- Ensure each and every Change is recorded and approved before implementation.

- Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency

- Convene and chair CAB meetings, circulate the MOM of the CABs

- Ensure no Unauthorized change is implemented which may potentially impact the Production

- Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

- Report the Management on the agreed Change KPIs and ensure effective change communication in place

- Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes

- Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High- risk / High-impact Changes

- Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion

- Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES :

- 8-10 years of ITSM experience in Change and other processes

- ITIL V3 / 2011 Foundation or Intermediate certification

- Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

- Effective Communication skills

Mandatory Skills :

- ITIL Change Mgmt