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Executive Operations - SME
Tomia
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role will analyze and handle the incidents discovered either through standard monitoring or through external customer request as per the company process. Executives will be responsible for handling customer concerns through tickets.
So, how are we going to keep you busy
Handling the customer request via Ticketing system or Email.
Monitor the Organization Infrastructure and Applications via Monitoring Tools and Emails.
First level support to the customer request and acknowledge the request.
Escalate the alarms and issues on time to the next level.
Report generation and updating to the stake holders of the organization.
What will make you eligible for this role
Bachelor of Engineering (Electronics or computer engineer)
Experience, that will be an advantage:
0-3 years of relevant experience in Telecom/IT industry.
What will make you the best-fit for this role
Linux - Basic/Intermediate Level (CLI)
SQL - Basic/Intermediate Level
Knowledge of Database- MSSQL
0-1-year experience as a Tier 1 support engineer
Basic Operating system, MS Office Application knowledge.
Employment Type: Full Time, Permanent
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What people at Tomia are saying
Operations Executive salary at Tomia
reported by
4
employees
with 1-3
years exp.
₹3
L/yr - ₹4.5
L/yr
21%
more
than the average Operations Executive Salary in India
View more details
What Tomia employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tomia Benefits
View more benefits
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Tomia Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
PRIMECO Towers
Unit no 302-B 3rd Floor
Bilekahalli
Bengaluru 560 076
India
Bangalore / Bengaluru, Karnataka
560076
560076
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