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1 The Product Guys Job
L1 international roaming and interconnects engineer
1-3 years
Bangalore / Bengaluru
1 vacancy
L1 international roaming and interconnects engineer
The Product Guys
posted 1y ago
Job Role Insights
Key skills for the job
Job Description
- You will play a vital role in ensuring seamless international roaming services for our customers
- You will be responsible for troubleshooting, monitoring, and resolving issues related to international roaming services to maintain high service quality and customer satisfaction
- Your typical day will be network auditing, change management and change implementation, SLA management, L1 support, advanced troubleshooting, VIP complaints handling
Requirements
- Responsible for the day-to-day operation and support of international roaming services, including voice, data, and messaging.
- Monitor and troubleshoot roaming-related incidents to identify the root cause and ensure swift and effective resolution.
- Perform regular technical analysis to ensure the optimization and quality of international roaming services.
- Collaborate with internal teams, roaming partners, and vendors to resolve escalated technical issues and implement corrective actions.
- Conduct testing and verification of new roaming agreements and configurations to ensure they meet regulatory and service requirements.
- Generate reports, analyse roaming service KPIs, and contribute to the improvement of processes and procedures.
- Manage international roaming operations team and provide 1st line support for all Network related issues.
- Change implementation.
- Support escalation of international roaming, A2P SMS, Data and international voice issues.
- Handle communications with Sponsored Roaming Partner and international interconnects for SMS, Data, and Voice
- Develop and manage Roaming and International Carrier products.
- Build knowledge and manage daily operation activities to high efficiency.
- Collaborate with Roaming Partners and internal stakeholders to identify issue and fixes for inbound / outbound live roaming incidents within the agreed service SLA.
- Be part of a 24/7 shift rotation pool.
- Working from office.
Employment Type: Full Time, Permanent
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L1 international roaming and interconnects engineer
1-3 Yrs
Bangalore / Bengaluru
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