The Marcom Avenue - Client Servicing Manager (4-6 yrs)

- We are seeking an experienced Client Servicing Manager to join our team & manage our key accounts.

- The person will be responsible for understanding the client's business goals and coordinating with agency resources to ensure the successful completion of client deliverables.

- The person should have knowledge of the delivery of 360 Digital Marketing.

- The candidate should be able to maintain strong relationships between clients & agency teams.

Key Responsibilities:

Client Management & Satisfaction:

- Managing the project as a whole including meeting deadlines and the set KPIs for the client assigned to you and ensuring that the monthly client targets are met.

- Understand clients' objectives & brief the team about the same.

- Help the team in planning & strategizing the campaigns as per clients' expectations.

- Ensure that the planned campaigns are implemented timely.

- Understand the team's requirements for the execution of the campaigns and facilitate the availability of the same.

- Measure & analyze the implemented campaigns.

- Manage and update our internal dashboard to share daily/weekly/monthly data with the client.

- Gather feedback from the customers and share it with the internal team to improve our offerings.

Client Retention & Upselling:

- Identify gaps within the client-agency process and solve them to retain the client.

- Collaborate with media managers to achieve better results.

- Closely work with the Growth team to upsell other services to our clients.

- Constantly gathering feedback from the client and discussing internally to conclude what new services we can offer.

Team Management & Training:

- Identify knowledge gaps within the team and develop a plan to fulfil them.

- Recruit account executives, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.

Skills & Qualifications:

- 4 -6 years of relevant experience in an agency.

- Working knowledge of digital marketing concepts tools & trends.

- Excellent communication, interpersonal, and organizational skills.

- Superb leadership ability.

- Working knowledge of Microsoft Office/Google Sheets.

- Prior digital marketing agency experience will be preferred.