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Team Lead, Design
The Knot Worldwide
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
ABOUT THE ROLE:
Are you passionate about design, exceptional customer service, and leading a high-performing teamThe Knot Worldwide is seeking a motivated Team Lead to oversee our Design Specialist team, supporting customers with personalized wedding products, including stationery, gifts, and favors. In this role, you ll drive team productivity, ensure quality standards, and foster collaboration while addressing customer needs with precision and care. Ourteam operates across local and remote locations, requiring strong leadership, communication, and problem-solving skills. If you re goal-oriented, detail-focused, and ready to inspire a team to deliver outstanding results, this is the perfect opportunity for you!
RESPONSIBILITIES:
- Lead and mentor a team of 5-7 Design Specialists to achieve daily productivity and set quality standards.
- Monitor workflows to ensure timely delivery of proofs and print-ready files.
- Conduct regular quality checks and provide feedback for continuous process improvement.
- Oversee task allocation and address escalations to resolve complex issues.
- Identify process gaps and implement solutions to enhance operational efficiency.
- Facilitate training sessions to develop team skills and product knowledge.
- Support team members in handling challenging customer interactions professionally.
- Maintain daily, weekly, and monthly performance and quality reports.
- Communicate updates, expectations, and changes to the team and stakeholders.
- Collaborate with cross-functional teams to ensure alignment on processes and goals.
- Drive team motivation and engagement through recognition and regular interactions.
- Stay updated on design tools, software, and product developments to guide the team.
- Support high-volume periods by assisting with design-related tasks.
- Foster a collaborative, innovative, and quality-focused team culture.
- Position may require working hours to align with multiple time-zones, depending on business need
SUCCESSFUL CANDIDATES HAVE:
- Minimum 3 years of relevant work experience, including team management.
- Proficiency in Adobe Suite (Photoshop, Illustrator, InDesign) preferred.
- Strong attention to detail, time management, and multitasking skills.
- Excellent communication skills (verbal and written).
- Basic knowledge of Microsoft Excel and Google Suite tools.
- Bachelor s degree or higher from a recognized institute/university.
- Wedding industry experience and etiquette knowledge
- Print design knowledge and experience
- Familiarity with CRM systems and practices
- Proficiency with Google Suite tools, preferred
Employment Type: Full Time, Permanent
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What people at The Knot Worldwide are saying
Team Lead salary at The Knot Worldwide
reported by
2
employees
with 5-7
years exp.
₹10.6
L/yr - ₹13.5
L/yr
39%
more
than the average Team Lead Salary in India
View more details
What The Knot Worldwide employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
The Knot Worldwide Benefits
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