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10 The Indian Hotels Company Jobs

IHCL - Business Analyst - Taj Hotels (3-5 yrs)

3-5 years

IHCL - Business Analyst - Taj Hotels (3-5 yrs)

The Indian Hotels Company

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Company Description:

The Indian Hotels Company Limited (IHCL) is a leading hospitality company that combines Indian hospitality with global excellence. IHCL's portfolio includes iconic brands like Taj, SeleQtions, Gateway Hotels, Vivanta, Ginger, and Am stays & trails. With over 335 hotels in 150 locations across four continents, IHCL is a global hospitality titan founded by Jamsetji Tata in 1903.

Job Summary:

- The Business Analyst for the hospitality sector is responsible for supporting the hotel's operational, financial, and customer experience goals through data analysis, insights, and strategic recommendations.

- They will work closely with departments like revenue management, sales & marketing, finance, and guest services to optimize performance, improve guest satisfaction, and contribute to the hotel's overall business strategy.

Data Collection & Analysis:

- Gather, analyze, and interpret data from various sources, including reservations, financials, customer feedback, and market research.

- Track and analyze key performance indicators (KPIs) such as occupancy rates, RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and customer satisfaction scores.

Forecasting & Financial Modeling:

- Develop financial and operational forecasts, helping management make informed budgeting and investment decisions.

- Build models for pricing, demand forecasting, and resource allocation to maximize revenue and minimize costs.

Market & Competitor Analysis:

- Conduct market research and competitive analysis to stay updated on industry trends, guest preferences, and competitor strategies.

- Analyze market share and identify growth opportunities based on data-driven insights.

Reporting & Dashboards:

- Create, maintain, and present dashboards and regular reports to management, providing clear, actionable insights.

- Generate ad-hoc reports for various departments to assist in targeted decision-making.

Collaboration with Stakeholders:

- Partner with teams such as Sales & Marketing, Revenue Management, and Guest Services to align data insights with strategic goals.

- Provide analytical support for promotional campaigns, loyalty programs, and guest experience initiatives.

Guest Experience Enhancement:

- Analyze guest feedback and survey data to identify areas of improvement in services and amenities.

- Support the development of strategies to enhance customer satisfaction, loyalty, and retention.

Operational Efficiency:

- Identify bottlenecks and areas for improvement in hotel operations, making recommendations to streamline workflows and improve service delivery.

- Evaluate the performance of various initiatives and provide insights for operational enhancements.

Qualifications:

- 3+ years of experience in a business analysis or data-driven role, preferably in the hospitality or service industry.

- Analytical Skills and Business Analysis expertise.

- Strong Communication skills.

- Experience in Business Process improvement.

- Ability to gather and document Business Requirements.

- Knowledge of the hospitality industry is a plus.

- Master's degree in Business Administration, Hospitality Management, or related field.


Functional Areas: Other

Read full job description

Prepare for Business Analyst roles with real interview advice

Top The Indian Hotels Company Business Analyst Interview Questions

Q1. Charector of all employee
Q2. What is more important adr or revpar and why
Q3. Would you know have anything about IHCL ?
View all 9 questions

What people at The Indian Hotels Company are saying

1.0
 Rating based on 1 Business Analyst review

Likes

Culture and People

  • Job security - Excellent
Dislikes

No clarity on roles. No Increments

  • Salary - Bad
  • +5 more
Read 1 Business Analyst review

Business Analyst salary at The Indian Hotels Company

reported by 1 employee
₹22.5 L/yr - ₹28.8 L/yr
166% more than the average Business Analyst Salary in India
View more details

What The Indian Hotels Company employees are saying about work life

based on 331 employees
59%
40%
51%
85%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

The Indian Hotels Company Benefits

Cafeteria
Free Food
Health Insurance
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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