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1 Highspot Technical Writer Job

Sr. Technical Writer

2-6 years

Hyderabad / Secunderabad

1 vacancy

Sr. Technical Writer

Highspot

posted 29d ago

Job Role Insights

Flexible timing

Job Description

About Highspot

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role
We re looking for a versatile Sr. Technical Writer to help expand our Technical Writing team. You ll collaborate with sales enablement industry leaders to invent the future of Highspot s in-product Help Center and provide world class content to our customers around the world. In this role, you ll design and create comprehensive guides for Highspot users, providing them with procedures and best practices to build, optimize, and maximize the value of their Highspot solution. Along the way, you ll work with product managers, feature crews, and your team of awesome tech writers to refine existing documentation and define a uniquely Highspot content strategy that anticipates customer needs and fosters success. If you re ready to build a foundation that helps our content and customers shine, let s talk!
Responsibilities
    • Collaborate with subject matter experts to identify and understand the Highspot approach for solving common customer administration scenarios.
    • Plan, design, write, manage, and continuously improve the content that guides Admins and Solution Owners through features and functionality, such as authentication, integrations, and CRM support.
    • Map out a lightweight content strategy that efficiently brings outstanding content to the table.
    • Collaborate with Marketing to develop and coordinate content and communications.
    • Be a strong advocate for an outstanding user experience across all product assets.
Required Qualifications
    • Seasoned tech writer - 5+ years of experience as a technical writer at a software company, preferably on a CRM/sales or marketing platform. You excel in designing technical content that s conversational and crystal clear
    • Learning advocate - A passion for business software and teaching users how to use it through written and visual media.
    • Information architect - You obsess over organizing information in an easy-to-understand hierarchy and can build intuitive connections throughout the Help Center and related resources
    • Entrepreneurial spirit - You actively embrace innovation, strive for continuous improvement, and are eager to help scale a new team s impact across the company
    • Curious investigator - You excel at gathering information, skillfully connecting with busy stakeholders to ensure you have the insights needed to deliver accurate and up-to-date content.
Preferred Qualifications
    • Some coding experience (JS/HTML/CSS).
    • Knowledge of CRM software such as Salesforce or Dynamics
    • ZenDesk Guide or similar authoring tool
    • Analytics tools to measure and improve Help Center performance
Equal Opportunity Statement

Did you read the requirements as a checklist and not tick every boxDont rule yourself out! If this role resonates with you, hit the apply button.

Employment Type: Full Time, Permanent

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What Technical Writer at Highspot are saying

Technical Writer salary at Highspot

reported by 2 employees with 2-3 years exp.
₹13.5 L/yr - ₹17.2 L/yr
112% more than the average Technical Writer Salary in India
View more details

What Highspot employees are saying about work life

based on 7 employees
57%
72%
57%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Highspot Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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29d ago·via naukri.com
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