Technical Support Engineer - VOIP

Job Description :

Working days: 5 days per week
Mode: WFO

About Vitel Global Communications Pvt Ltd:

Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.

As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office.

Provide technical support for VoIP-related issues through phone calls and emails.
Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
Assist customers with the setup, configuration, and maintenance of VoIP systems.
Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
Collaborate with internal teams to escalate and resolve complex technical issues.
Document and track customer interactions and technical issues in the support ticketing system.
Conduct regular system checks and preventative maintenance to avoid service interruptions.
Stay up-to-date with the latest VoIP technologies, trends, and best practices.
Provide training and guidance to customers on VoIP system usage and features.