5 Techmatters Technologies Jobs
5-7 years
Bangalore / Bengaluru
Manager - Customer Success (5-7 yrs)
Techmatters Technologies
posted 1mon ago
Key skills for the job
About the job:
Key Responsibilities:
- Lead and mentor the customer support team to achieve high levels of customer satisfaction and retention.
- Develop and implement strategies to enhance customer success and drive customer engagement.
- Handle escalated customer inquiries and resolve complex issues in a timely and professional manner.
- Create and maintain clear and effective written communication, including email responses, support documentation, and training materials.
- Collaborate with cross-functional teams, including Sales, Product, and Marketing, to align customer feedback and insights with business objectives.
- Monitor and analyze customer support metrics to identify trends and areas for improvement.
- Facilitate regular training sessions for the support team to enhance their skills in communication and customer management.
- Manage stakeholder relationships, ensuring alignment on customer expectations and support capabilities.
Qualifications:
- Bachelor's/ Master's degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in customer support or customer success roles, with at least 2 years in a leadership position.
- Proven experience in developing customer retention strategies and enhancing customer satisfaction.
- Exceptional verbal and written communication skills, with a strong focus on professional email correspondence.
- Demonstrated ability to manage relationships with stakeholders at all levels.
- Strong analytical skills, with the ability to leverage data to drive decisions.
- Proficient in customer support software and CRM tools
Functional Areas: Other
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